000			02674cam a22003974i 4500
001			ocm50982397
003			OCoLC
005			20240726104134.0
008			021107s2003 ilua b 001 0 eng
010			_a2002153631
039	0	2	_aCI ocm50982397
039	0	5	_aNG 0000061282
040			_aDLC _beng _erda _cDLC _dSBI
042			_apcc
049	0	2	_aSBIM
049	0	5	_aZKG
050	0	4	_aBF637 _b.C693 2003
050	0	4	_aBF637
100	1		_aUrsiny, Timothy E, _e1
245	1	0	_aThe coward's guide to conflict : _bempowering solutions for those who would rather run than fight / _cTim Ursiny.
260			_aNaperville, Illinois : _bSourcebooks, _c(c)2003.
300			_axx, 282 pages : _billistrations ; _c23 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_a1 (pages 275.-276) and index.
505	0	0	_aYou're not the only one out there who hates conflict -- _tTake the coward test -- _tSeven choices you can make in conflict -- _tThe top 10 reasons people avoid conflict -- _tWhy change? -- _tHow to motivate yourself to deal with conflict -- _tThe secret for motivating yourself to face conflict -- _tConfronting your fear one step at a time -- _tHow to make conflict less frightening quickly -- _tHow your integrity can help you face conflict -- _tUnderstanding when conflict is actually a good thing -- _tBuilding your knowledge, skills, and confidence -- _tCommon causes of conflict -- _tWe'd be fine if they weren't so different! -- _tWhy people only think that they are angry (often they're not!) -- _tFive ways to listen and why people don't use them -- _tFour communication patterns to use if you want to keep fighting -- _tDon't assume the position. -- _tThe role of selfishness -- _tIf common sense is so common, then why don't they have it? -- _tYou've got the tools, you've got the talent: techniques to handle any conflict -- _tThe truth and nothing but the truth -- _tDiscussing wants, fairness, and integrity -- _tAssertiveness, coward style -- _tAvoiding the top 10 mistakes made when dealing with upset people -- _tTalking about how you are talking -- _tThe lesson of the swaying trees: embracing conflict -- _tPutting it all together: a step-by-step approach for dealing with conflict.
530			_a2
650		0	_aInterpersonal conflict.
650		0	_aConflict management.
907			_a.b11049522 _b05-27-09 _c01-22-08
942			_cBK _hBF _m2003
998			_acim _ang _b05-27-09 _cm _da _e- _feng _gilu _h0
994			_a01 _bSBI
945			_g1 _i31923001087234 _j2 _lcimc _n"repair" status after fire _o- _p0.00 _q- _r- _s- -- _t61 _u1 _v0 _w1 _x0 _y.i11513433 _z01-22-08
999			_c57663 _d57663
902			_a1 _bCynthia Snell _c1 _dCynthia Snell