000			01879cam a2200373 i 4500
001			ocn401145859
003			OCoLC
005			20240726103903.0
008			090630s2009 miu b 000 0deng
010			_a2009026827
020			_a9780310320296
040			_aDLC _beng _erda _cDLC _dYDX _dYDXCP _dCDX _dFHP _dVP@ _dIG#
049			_aSBIM
050	0	4	_aBJ1611 _b.T743 2009
050	0	4	_aBJ1611
100	1		_aUpkins, Louis, _d1963-, _e1
245	1	0	_aTreat me like a customer : _busing lessons from work to succeed in life / _cLouis Upkins.
260			_aGrand Rapids, Michigan : _bZondervan, _c(c)2009.
300			_a221 pages ; _c21 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_a1
505	0	0	_aLearning on the job -- _tWhy you're having such a hard time -- _tWhat matters most to you? -- _tDo you really know your customer? -- _tCustomer communication strategies -- _tPlanning for great outcomes -- _tYour word is your bond -- _tWorld-class customer service -- _tProtecting market share -- _tWhen your customer gets upset -- _tNot just another meeting -- _tNever give up -- _tNothing risked, nothing gained -- _tSuccess goes both ways -- _tDeliver a great product -- _tCelebrate your success -- _tBuilding an enduring brand -- _tImagine the best.
520	0		_aUsing a simple customer service principle, Upkins details how to be just as successful at home as a parent and spouse as a person is in the work environment.
530			_a2
650		0	_aSuccess.
650		0	_aMarriage.
907			_a.b1598221x _b01-04-12 _c06-10-11
942			_cBK _hBJ _m2009 _e _i2018-07-14 _k0.00
998			_acim _b01-04-12 _cm _da _e- _feng _gmiu _h0
994			_aC0 _bSBI
945			_g1 _i31923001473830 _j2 _lcimc _o- _p0.00 _q- _r- _s- -- _t61 _u0 _v0 _w0 _x0 _y.i18815911 _z06-10-11
999			_c48214 _d48214
902			_a1 _bCynthia Snell _c1 _dCynthia Snell