| 000 | 01219cam a2200361 i 4500 | ||
|---|---|---|---|
| 001 | ocm40158872 | ||
| 003 | OCoLC | ||
| 005 | 20240726102143.0 | ||
| 008 | 981015s1999 maua b 000 0 eng | ||
| 010 | _a98031888 | ||
| 039 | 0 | 2 | _aCI ocm40158872 |
| 040 |
_aDLC _beng _erda _cDLC _dDMJ _dLVB _dSBI |
||
| 049 | 0 | 2 | _aSBIO |
| 050 | 0 | 4 | _aHF5415.W895.B478 1999 |
| 245 | 0 | 0 |
_aBest practices in customer service / _cedited by Ron Zemke and John A. Woods. _hPR |
| 250 | _afirst AMACOM edition. 1999 | ||
| 260 |
_aAmherst, Massachusetts : _bHRD Press ; _c1999. |
||
| 260 |
_aNew York, New York : _bAMACOM, _c(c)1999. |
||
| 300 |
_axvii, 414 pages : _billustrations ; _c28 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 504 | _a1 | ||
| 530 | _a2 | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aZemke, Ron. | |
| 700 | 1 | _aWoods, John A. | |
| 907 |
_a.b10975226 _b05-27-09 _c01-22-08 |
||
| 942 |
_cBK _hHF _m1999 |
||
| 998 |
_acim _b05-27-09 _cm _da _e- _feng _gmau _h0 |
||
| 994 |
_a01 _bSBI |
||
| 945 |
_g1 _i31923001019120 _j2 _lcimc _n"repair" status after fire _o- _p0.00 _q- _r- _s- -- _t61 _u0 _v0 _w0 _x0 _y.i11404395 _z01-22-08 |
||
| 999 |
_c37228 _d37228 |
||
| 902 |
_a1 _bCynthia Snell _c1 _dCynthia Snell |
||