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_aAndrews, Jean, _d1946- _e1 |
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| 245 | 1 | 0 |
_aCompTIA A+ guide to IT technical support / _cJean Andrews. _hPR |
| 246 | 1 | 8 | _aA+ guide to IT technical support |
| 250 | _aninth edition. | ||
| 260 |
_aBoston, Massachusetts : _bCengage Learning, _c(c)2017. |
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| 300 |
_alxii, 1119 pages : _bcolor illustrations, _c(c)29 cm |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
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_aFirst Look at Computer Parts and Tools -- _tWorking inside desktop computers and laptops -- _tAll about motherboards -- _tSupporting processors and upgrading memory -- _tSupporting the power system and troubleshooting computers -- _tSupporting hard drives and other storage devices -- _tSurvey of Windows features and support tools -- _tInstalling Windows -- _tSupporting I/0 devices -- _tMaintaining Windows -- _tOptimizing Windows -- _tSupporting customers and troubleshooting Windows -- _tTroubleshooting Windows startup -- _tConnecting to and setting up a network -- _tSupporting network hardware -- _tSupporting mobile operating systems -- _tWindows resources on a network -- _tSecurity strategies -- _tSupporting printers and customizing a system -- _tVirtualization, Linux and Mac OS X |
| 505 | 0 | 0 |
_aCh. 9. Supporting I/O Devices. Basic Principles for Supporting Devices: Ports and Wireless Connections Used by Peripheral Devices -- _tInstalling I/0 Peripheral Devices: Mouse or Keyboard ; Barcode Readers ; Biometric Devices ; Digital Cameras and Camcorders ; Webcams ; Graphics Tablets ; Motion Controllers ; MIDI Devices ; Touch Screens ; KVM Switches -- _tInstalling and Configuring Adapter Cards: Sound Cards and Onboard Sound ; TV Tuner and Video Capture Cards ; Replacing Expansion Cards in a Laptop -- _tSupporting the Video Subsystem: Monitor Technologies and Features ; Video Cards and Connectors ; Changing Monitor Settings ; Video Memory and Windows -- _tTroubleshooting I/O Devices: NumLock Indicator Light ; Device Manager ; Troubleshooting Monitors and Video ; Video System in a Laptop ; Speakers in a Laptop -- _tCh. 10. Maintaining Windows. Schedule Preventive Maintenance. Verify Critical Windows Settings ; Update Drivers and Firmware ; Patch Management ; Clean Up the Hard Drive -- _tBackup Procedures: Planning for Disaster Recovery ; Back Up User Data with Windows 8 File History ; Back Up Windows System Files ; Windows 8 Custom Refresh Image -- _tManaging Files, Folders, and Storage Devices: How Partitions and File Systems Work ; Commands to Manage Files and Folders ; Use Disk Management to Manage Hard Drives ; Windows Storage Spaces -- _tCh. 11. Optimizing Windows. Windows Utilities and Tools to Support the OS: What Are the Shell and the Kernel? ; How Windows Manages Applications ; Task Manager ; Administrative Tools ; System Configuration ; Services Console ; Computer Management ; Microsoft Management Console (MMC) ; Event Viewer ; Print Management ; Task Scheduler ; Performance Monitor ; Registry Editor ; Display Settings and Graphics Software -- _tImproving Windows Performance: Step 1. Perform Routine Maintenance ; Step 2. Clean Windows Startup ; Step 3. Check If the Hardware Can Support the OS ; Step 4. Check for a History of Problems ; Step 5. Consider Using ReadyBoost -- _tManually Removing Software: Step 1. First Try the Uninstall Routine ; Step 2. Delete Program Files ; Step 3. Delete Registry Entries ; Step 4. Remove Program Shortcuts ; Step 5. Remove Startup Processes -- _tCh. 12. Supporting Customers and Troubleshooting Windows. What Customers Want : Beyond Technical Know-How ; Becoming a Competent and Helpful Support Technician ; Planning for Good Service -- _tStrategies to Troubleshoot Any Computer Problem: Step 1. Interview the User and Back Up Data ; Step 2. Examine the System and Make Your Best Guess ; Step 3. Test Your Theory ; Step 4. Plan Your Solution and Then Fix the Problem ; Step 5. Verify the Fix and Take Preventive Action ; Step 6. Document What Happened -- _tTroubleshooting Applications: General Steps for Solving Application Errors ; Memory Diagnostics ; System File Checker ; Responding to Specific Error Messages -- |
| 520 | 0 | _aThis step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator. | |
| 530 | _a2 | ||
| 530 |
_a2 _uhttps://ciu.libwizard.com/f/copyright-requests |
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_aComputing Technology Industry Association _xExaminations _vStudy guides. |
| 650 | 0 |
_aElectronic data processing personnel _xCertification. |
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| 650 | 0 |
_aMicrocomputers _xMaintenance and repair _xExaminations _vStudy guides. |
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| 650 | 0 |
_aComputer software _xExaminations _vStudy guides. |
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| 650 | 0 |
_aComputer technicians _xCertification _vStudy guides. |
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| 700 | 1 | _aJoy Dark. | |
| 700 | 1 | _aJill West. | |
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