000			02231cam a2200445Mi 4500
001			ocn786447021
003			OCoLC
005			20240726105445.0
008			120409s2012 nyua ob 001 0 eng d
010			_z2011046319
040			_aYDXCP _beng _erda _cYDXCP _dE7B _dOCLCO _dIAC _dJSTOR _dNT
020			_a9780801464140 _q((electronic)l(electronic)ctronic)l((electronic)l(electronic)ctronic)ctronic bk.
029	1		_aAU@ _b000049640391
029	1		_aNZ1 _b15024061
043			_aa-ii---
050	0	4	_aHE8789 _b.P466 2012
049			_aNTA
100	1		_aMirchandani, Kiran, _d1968- _e1
245	1	0	_aPhone clones _bauthenticity work in the transnational service economy / _cKiran Mirchandani.
260			_aIthaca : _bILR Press, _c(c)2012.
300			_a1 online resource (x, 174 pages) _billustrations.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_adata file _2rda
504			_a2
505	0	0	_aIntroduction : the authentic clone -- _tTransnational customer service : a new touchstone of globalization -- _tLanguage training : the making of the deficient worker -- _tHate nationalism and the outsourcing backlash -- _tSurveillance schooling for professional clones -- _t"Don't take calls, make contact!" : legitimizing racist abuse -- _tBeing nowhere in the world : synchronous work and gendered time -- _tConclusion : authenticity work in the transnational service economy.
530			_a2 _ub
650		0	_aCall center agents _zIndia _xSocial conditions.
650		0	_aService industries workers _zIndia _xSocial conditions.
650		0	_aCustomer services _xSocial aspects _zIndia.
650		0	_aInternational business enterprises _xSocial aspects _zIndia.
650		0	_aIntercultural communication _zIndia.
650		0	_aIdentity (Psychology) _zIndia.
655		1	_aElectronic Books.
856	4	0	_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=671536&site=eds-live&custid=s3260518 _zClick to access digital title | log in using your CIU ID number and my.ciu.edu password
942			_cOB _D _eEB _hHE. _m2012 _QOL _R _x _8NFIC _2LOC
994			_a02 _bNT
999			_c100962 _d100962
902			_a1 _bCynthia Snell _c1 _dCynthia Snell