| 000 | 03460cam a2200493Li 4500 | ||
|---|---|---|---|
| 001 | ocn726824255 | ||
| 003 | OCoLC | ||
| 005 | 20240726105442.0 | ||
| 008 | 080625s2009 nyua ob 001 0 eng d | ||
| 040 |
_aE7B _beng _erda _cE7B _dOCLCQ _dOCLCE _dYDXCP _dJSTOR _dOCLCF _dNT |
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| 020 |
_a9780801458330 _q((electronic)l(electronic)ctronic)l((electronic)l(electronic)ctronic)ctronic bk. |
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| 029 | 1 |
_aNZ1 _b13871055 |
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| 042 | _adlr | ||
| 043 | _an-us--- | ||
| 050 | 0 | 4 |
_aHD8039 _b.U656 2009 |
| 049 | _aNTA | ||
| 245 | 1 | 0 |
_aUp in the air _bhow airlines can improve performance by engaging their employees / _cGreg J. Bamber ... [and others. |
| 260 |
_aIthaca : _bILR Press/Cornell University Press, _c(c)2009. |
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| 300 |
_a1 online resource (xi, 222 pages) : _billustrations. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 347 |
_adata file _2rda |
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| 504 | _a2 | ||
| 505 | 0 | 0 |
_aLow-cost competition in the airline industry -- _tDevelopments in the U.S. airline industry -- _tDevelopments in the airline industry in other countries -- _tIndustry trends in costs, productivity, quality, and morale -- _tAlternative strategies for new entrants : Southwest vs. Ryanair -- _tThe legacy responses : alternative approaches -- _tBuilding a more balanced airline industry. |
| 520 | 1 | _a"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--BOOK JACKET. | |
| 530 |
_a2 _ub |
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| 538 |
_aMaster and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. _uhttp://purl.oclc.org/DLF/benchrepro0212 _5MiAaHDL |
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| 583 | 1 |
_adigitized _c2010 _hHathiTrust Digital Library _lcommitted to preserve _2pda _5MiAaHDL |
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| 650 | 0 |
_aAirlines _zUnited States _xEmployees. |
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| 650 | 0 |
_aAirlines _zUnited States _xPersonnel management. |
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| 650 | 0 |
_aAirlines _xEmployees _xLabor unions _zUnited States. |
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| 650 | 0 |
_aIndustrial relations _zUnited States. |
|
| 650 | 0 |
_aAirlines _xEmployees. |
|
| 650 | 0 |
_aAirlines _xPersonnel management. |
|
| 650 | 0 |
_aAirlines _xEmployees _xLabor unions. |
|
| 650 | 0 | _aIndustrial relations. | |
| 655 | 1 | _aElectronic Books. | |
| 700 | 1 |
_aBamber, Greg, _d1949- |
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| 856 | 4 | 0 |
_uhttps://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=671349&site=eds-live&custid=s3260518 _zClick to access digital title | log in using your CIU ID number and my.ciu.edu password |
| 942 |
_cOB _D _eEB _hHD. _m2009 _QOL _R _x _8NFIC _2LOC |
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| 994 |
_a02 _bNT |
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| 999 |
_c100813 _d100813 |
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| 902 |
_a1 _bCynthia Snell _c1 _dCynthia Snell |
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