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Lean sigma methods and tools for service organizations : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming. by Series: 2012 digital library | Service systems and innovations in business and society collection
Edition: 1st ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2012.]
Other title:
  • Story of a cruise line transformation.
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (2)Call number: TS156.6, ...

2.
Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang. by Series: 2013 digital library | Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (4)Call number: HD, ...

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