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1.
Service excellence in organizations eight key steps to follow and achieve it / Fiona Urquhart. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2019
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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2.
Service excellence in organizations : eight key steps to follow and achieve it Fiona Urquhart. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2019
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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3.
Sales technology making the most of your investment / Nikolaos G. Panagopoulos. by Series:
Edition: first edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: [New York, N.Y. (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2010
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5438.35.

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4.
Relationship marketing re-imagined : marketing's inevitable shift from exchanges to value cocreating relationships / Naresh K. Malhotra, Can Uslay, and Ahmet Bayraktar. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55.

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5.
Herding cats : a strategic approach to social media marketing / Andrew Rohm and Michael Weiss. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2014
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF6146.I58.

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6.
Dynamic customer strategy : today's CRM / John F. Tanner, Jr. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2014
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55.

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7.
Customer relationship management : how to develop and execute a CRM strategy / Michael Pearce FIC CMC. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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