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1.
Matching services to markets : the role of the human sensorium in shaping service-intensive markets / H.B. Casanova. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2016
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5470.

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2.
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Joël Le Bon, Carl A. Herman. by Series:
Edition: First edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2015
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5438.8.K48.

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3.
Designing service processes to unlock valueJoy M. Field. by Series:
Edition: first edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: [New York, N.Y. (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2012
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Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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4.
Designing service processes to unlock value /Joy M. Field. by Series:
Edition: Second edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Publication details: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2017
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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5.
Designing service processes to unlock value /Joy M. Field. by Series:
Edition: Third edition.
Material type: Text Text; Literary form: Not fiction ; Audience: Specialized;
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5.

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