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	1.	The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F [Author] Markey, Rob Reichheld, Frederick F -- Edition: [Revisedition. and expanded edition.n] Material type: Text; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, (c)2011 Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.5. Place hold Add to cart (remove)
	2.	Winning on purpose : the unbeatable strategy of loving customers / Fred Reichheld with Darci Darnell and Maureen Burns (Bain and Company, Incorporated). by Reichheld, Frederick F [Author] Darnell, Darci [] Burns, Maureen [] (Maureen Farrell) Material type: Text; Literary form: Not fiction Online resources: Click to access digital title \| log in using your CIU ID number and my.ciu.edu password Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HF5415.55. Place hold Add to cart (remove)

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