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21.
Achieving service excellence : maximizing enterprise performance through innovation and technology / C.M. Chang. by Series: 2013 digital library | Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2014.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (4)Call number: HD, ...

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22.
Servitization : assessment protocol for action / Antonio Pérez Márquez. by Series: Service systems and innovations in business and society collection
Edition: First edition.
Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, [(c)2022.]
Online resources:
Availability: Items available for loan: G. Allen Fleece Library (1)Call number: HD9980.5.

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