An introduction to reference services in academic libraries /
Reference services in academic libraries
Elizabeth Connor, editor.
- New York : Haworth Information Press, (c)2006.
- xxii, 194 pages : illustrations ; 22 cm.
- Haworth series in introductory information science textbooks .
- Haworth series in introductory information science textbooks. .
Includes bibliographies and index.
Development, implementation, and assessment of a virtual information literacy tutorial on an urban campus / Reference triage at the Medical University of Ohio : just-in-case to just-in-time at the Mulford Library / Marketing library services to young male faculty / Relational reference : a challenge to the reference fortress / Virtual reference : answering patrons' questions electronically / What they don't teach you in library school : experience is the real teacher / Occasional occurrences at Owl Creek University / Uninvited change : the Governors State University Library's evolving reference and technology desk / Common queries / Models for measuring and evaluating reference costs / Customer survey / The diverse librarian / Academic librarian as the Rodney Dangerfield of university faculty : "I get no respect" / The teaching portfolio : explaining what we do so well / The glass of fashion : librarianship for the twenty-first century / Frames of reference : considering the meaning of reference--its origins, present, and future / Serving unusual patrons in the library/ The academic librarian / Valeda Frances Dent -- Marlene A. Porter, Jolene M. Miller -- Mary Mee -- John E. Holberg -- Christopher Nelson Cox -- Tammy S. Guerrero -- Debra Cox Rollins, Rusty Gaspard -- Paul Blobaum -- Marilyn Schoot-Castle -- Matthew R. Marsteller, Susan Ware -- Miron Stenche -- Paula M. Smith -- Tammy S. Guerrero -- Mark L. McCallon -- Susan Swords Steffen, Michael J. Bell -- Linda Loos Scarth -- James Langan -- Paula M. Smith.
An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. It helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter's interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative-and at times amusing-look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand.