Reengineering in action the quest for world-class excellence /
editor Chan Meng Khoong.
- London : Imperial College Press ; 1999. River Edge, NJ : Distributed by World Scientific Publs., (c)1999.
- 1 online resource (xi, 462 pages) : illustrations.
Includes bibliographies and index.
Reengineering for World-Class Excellence / Concepts and Tools -- Applying Workflow Management Technology to Semi-Structured Business Processes / The RARE System: A Multiview to Model and Reengineer the Business Process / Integrated Business Process Management: 'How It all Fits Together' / BPR-Enabled Systems Engineering / A Simulation-Based BPR Support System for Supply Chain Management / Process Design with Reference Process Building Blocks / Diagnosing Process Design: A Formal Approach / Questioning the Unit of Analysis in BPR / Electronic Commerce and Organizational Transformation / Capitalizing on the Improvements in Software Development with Object-Oriented Models / Public Sector Experience -- Reengineering Practice in Singapore's Public Sector / Reengineering Records and Information Management in the US Department of Defense: A Success Story / Extensions of IDEF Methodology Based on Reengineering Records Management / Resource-Use Efficiency in the Public Sector: A Study of Civil Services in Taiwan / Customer Participation and Commitment in BPR / Empirical Evidence for a Yin-Yang Balanced Approach to Organizational Change / Private Sector Experience -- Information Technology Dimensions and Interdependencies in BPR Projects / Reengineering HR Development Systems to Support a New Computer Chip Factory: A Case Study / Reengineering the End User Support / The Role of Information Technology, TQM and Business Vision in BPR -- A Case Study of BPR in India / Business Process Reengineering Using SAP/R3 in a Textile Manufacturing Environment / A Scientific Approach to Business Process Reengineering / Future Prospects -- Managing the Risks of Reengineering to Achieve Enterprise Excellence for the 21st Century / Into the 3rd Millennium / C. M. Khoong -- W. Deiters, T. Loeffeler, R. Striemer -- H. Bestougeff, A. Bouaissi -- J. Vanhoenacker, A. Bryan, G. Dedene -- L. Johnson, M. Stergiou -- S. Umeda, A. Jones -- F. Bodendorf, K. Lang, W. Taumann -- P. Ramos, J. Luiz Fiadeiro -- J. Virkkunen, K. Kuutti -- K. Y. Huang -- L. Benedicenti, G. Succi, T. Vernazza -- C. M. Khoong -- D. R. Prescott -- W. E. Underwood, L. Duranti, D. R. Prescott, M. Kindl -- P. Y. Chu -- V. Thurner -- T. H. Yim-Teo -- R. Sor, D. Fink -- M. Barney, A. Prince, D. Artman, S. O'Toole -- L. Forsman -- M. P. Jaiswal -- M. B. Calitz, A. P. Calitz -- C. C. Warzynski -- E. G. Lewis -- C. M. Khoong