TY  - BOOK
AU  - Edvardsson,Bo
TI  - Involving customers in new service developmenteditors, Bo Edvardsson ... [and others
T2  - Series on technology management
SN  - 9781860948893
AV  - HF5415 .I586 2006
PY  - 2006///
CY  - London
PB  - Imperial College Press
KW  - New products
KW  - Management
KW  - Customer relations
KW  - Service industries
KW  - Creative ability in business
KW  - Electronic Books
N1  - 2; 2; b
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=516733&site=eds-live&custid=s3260518
ER  -