Involving customers in new service developmenteditors, Bo Edvardsson ... [and others. 

 - London :  Imperial College Press ;  2006. London :  Distributed by World Scientific Pub. Company,  (c)2006. 
 - 1 online resource (viii, 323 pages) :  illustrations. 
 - Series on technology management ;  v. 11 .
<br/><br/>Includes bibliographies and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9781860948893 
<br/><br/><label>Subjects--Topical Terms: </label><br/>New products--Management.<br/>Customer relations.<br/>Service industries--Management.<br/>Creative ability in business.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic Books.
<br/><br/><label>LC Class. No.: </label>HF5415  / .I586 2006