TY - BOOK AU - Gothelf,Jeff AU - Seiden,Josh TI - Sense & respond: how successful organizations listen to customers and create new products continuously SN - 9781633691896 AV - HD58 .S467 2017 PY - 2017/// CY - Boston, Massachusetts PB - Harvard Business Review Press KW - Organizational effectiveness KW - Organizational resilience KW - Customer relations KW - Management KW - Corporate culture KW - Electronic Books N1 - 2; Intro; Copyright; Contents; Acknowledgments; Introduction; Part I: The Sense and Respond Model; Ch 1: Continuous Uncertainty; Ch 2: Sense and Respond; Ch 3: Why Companies Resist; Ch 4: You Are in the Software Business; Part II: A Manager's Guide to Sense and Respond; Ch 5: Plan for Change and Uncertainty; Ch 6: Organize for Collaboration; Ch 7: Continuous Everything; Ch 8: Create a Culture of Continuous Learning; Conclusion; Notes; Index; About the Authors; 2; b UR - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1815085&site=eds-live&custid=s3260518 ER -