Kaplan, Robert S., The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton. - [Academic Subscription. - Boston, Mass. : Harvard Business Press, (c)2006. - 1 online resource (xi, 322 pages) Includes bibliographies and index. ISBN: 9781422148167 Subjects--Topical Terms: Industrial productivity--Measurement.Strategic planning.Organizational effectiveness--Evaluation. Subjects--Index Terms: Strategic planning. Organizational effectiveness. Business strategy. Index Terms--Genre/Form: Electronic Books. LC Class. No.: HD56 / .B353 2006