TY - BOOK AU - Review,Harvard Business AU - Porter,Michael E. AU - Kaplan,Robert S. AU - Kahneman,Daniel AU - Martin,Roger L. TI - HBR's 10 Must Reads 2018: the Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "Customer Loyalty Is Overrated") (HBR's 10 Must Reads) T2 - HBR's 10 Must Reads SN - 9781633693074 AV - HD31 .H377 2017 PY - 2017/// CY - La Vergne PB - Harvard Business Review Press KW - Management KW - Electronic Books N1 - 2; Customer loyalty is overrated; by A.G. Lafley and Roger L. Martin --; Noise: how to overcome the high, hidden cost of inconsistent decision making; by Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser --; Visualizations that really work; by Scott Berinato --; Right tech, wrong time; by Ron Adner and Rahul Kapoor --; How to pay for health care; by Michael E. Porter and Robert S. Kaplan --; The performance management revolution; by Peter Cappelli and Anna Tavis --; Let your workers rebel; by Francesca Gino --; Why diversity programs fail; by Frank Dobbin and Alexandra Kalev --; What so many people don't get about the U.S. working class; by Joan C. Williams --; The truth about Blockchain; by Marco Iansiti and Karim R. Lakhani --; The Edison of medicine; by Steven Prokesch; 2; b UR - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1798823&site=eds-live&custid=s3260518 ER -