What is empathy? / Why compassion is a better managerial tactic than toughness / What great listeners actually do / Empathy is key to a great meeting / A process for empathetic product design / How Facebook uses empathy to keep user data safe / Becoming more powerful makes you less empathetic / The limits of empathy / What the Dalai Lama taught Daniel Goleman about emotional intelligence -- An interview with Daniel Goleman by Andrea Ovans. Daniel Goleman. And why it's important -- Emma Seppala. An angry response erodes loyalty and trust -- Jack Zenger and Joseph Folkman. Understand the other person's emotions -- Annie McKee. Grasp the conflicts in the group -- Jon Kolko. A focus on people -- Melissa Luu-Van. Understand the people you're protecting. It's harder to empathize with people when you've been in their shoes / Rachel Ruttan, Mary-Hunter McDonnell, and Loran Nordgren. You have to work harder to focus on their needs -- Lou Solomon. Ask for feedback to stay down to earth -- Adam Waytz. It's exhausting --
Empathy is credited as a factor in both improved relationships and even better product development. But while it's easy to say, "just put yourself in someone else's shoes," the reality of understanding others' motivations and emotions is more elusive. This book helps you to understand what empathy is, why it's important, how to surmount the hurdles that make you less empathetic--and when too much empathy is just too much. This volume includes the work of: - Daniel Goleman - Annie McKee - Adam Waytz--