TY  - BOOK
AU  - Leonard-Barton,Dorothy
AU  - Swap,Walter C.
AU  - Barton,Gavin
TI  - Critical knowledge transfer: tools for managing your company's deep smarts 
SN  - 9781422168127
AV  - HD30 .C758 2015
PY  - 2015///
CY  - Boston, Massachusetts
PB  - Harvard Business Review Press
KW  - Knowledge management
KW  - Mentoring in business
KW  - Information resources management
KW  - Information technology
KW  - Management
KW  - Technological innovations
KW  - Electronic Books
N1  - 2; 2; b
N2  - "Addressing the critical issue of knowledge transfer within an organization, this book offers practical advice on how to structure the transition of documented information and the even more valuable non-documented knowledge that outgoing staffers have-before it leaves with them. Whether a result of a retirement, an acquisition, promotions, transfers, or layoffs-all organizations have lost what these authors call "deep smarts" when workers leave. Now, Dorothy Leonard and Walter Swap, coauthors of the popular Deep Smarts, and their coauthor Gavin Barton offer a solution. The trio has constructed a new approach that not only helps organizations put in place the structures and practices to pass along knowledge from expert to successor, but also identifies tacit knowledge-knowledge that is largely undocumented and lives inside of people's heads. Based on theory and research, this book offers a variety of examples, tools, and templates to take action before essential knowledge disappears"--
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=872488&site=eds-live&custid=s3260518
ER  -