Thinking for a living how to get better performance and results from knowledge workers /
Thomas H. Davenport.
- Boston, Mass. : Harvard Business School Press, (c)2005.
- 1 online resource (ix, 226 pages) : illustrations.
Includes bibliographies and index.
What's a knowledge worker, anyway? -- How knowledge workers differ, and the difference it makes -- Interventions, measures, and experiments in knowledge work -- Knowledge work processes -- Organizational technology for knowledge workers -- Getting personal : developing individual knowledge worker capabilities -- Investing in knowledge workers' networks and learning -- The physical work environment and knowledge worker performance -- Managing knowledge workers.