TY  - BOOK
AU  - Cramm,Susan
TI  - 8 things we hate about I.T.: how to move beyond the frustrations to form a new partnership with I.T 
SN  - 9781422157831
AV  - HD30 .T456 2010
PY  - 2010///
CY  - Boston, Mass.
PB  - Harvard Business Press
KW  - Information technology
KW  - Management
KW  - Business enterprises
KW  - Computer networks
KW  - Management information systems
KW  - Electronic Books
N1  - 2; You need service, and IT needs control --; You need results, and IT needs respect --; You need to focus on tactics, and IT needs strategic alignment --; You need IT funding, and IT needs returns --; You need on-time delivery, and IT needs quality --; You need customization, and IT needs standardization --; You need innovation, and IT functions in bureaucracy --; You need good IT, and IT can become great; 2; b
N2  - Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. --From publisher's description
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=674986&site=eds-live&custid=s3260518
ER  -