TY  - BOOK
TI  - Managing conflict
T2  - The lessons learned series
SN  - 9781422162156
AV  - HD42 .M363 2007
PY  - 2007///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Conflict management
KW  - Electronic Books
N1  - 2; Putting business interests above personalities; Sir Peter Middleton --; Incentivizing conflict; Mark Gerzon --; Keeping peace between people; Sir Mark Weinberg --; Cohesive management resolves disputes; Gary Wilson --; Dealing with negative behavior in the workplace; Julia Cleverdon --; The "no asshole" rule; Robert Sutton --; Dealing with high-maintenance individuals; Dawn Airey --; Dealing with bullying; Barbara Stocking --; The art of self-control; William Ury --; Stick to the facts and stand your ground; Neville Isdell --; Communicating through conflict; Roger Fisher --; Tough conversations; Stephen Dando --; If you're in a fight, make sure you win; Kay Koplovitz --; Always avoid conflict if possible; Robert Johnson; 2; b
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ER  -