Gulati, Ranjay. Reorganize for resilience putting customers at the center of your business / (Re)(organize) for resilience Ranjay Gulati. - Boston, Mass. : Harvard Business Press, (c)2009. - 1 online resource. Title from title screen. Includes bibliographies and index. ISBN: 9781422156186 Subjects--Topical Terms: Customer services.Customer relations.Organizational change. Index Terms--Genre/Form: Electronic Books. LC Class. No.: HF5415 / .R467 2009