Pine, B. Joseph. <br/><br/>
The experience economy /B. Joseph Pine II, James H. Gilmore. 

 - Updatedition. edition. 
 - Boston, Mass. :  Harvard Business Review Press,  (c)2011. 
 - 1 online resource (xxvii, 359 pages) :  illustrations 
<br/><br/> Revised edition of: The experience economy : work is theatre and every business a stage. 1999. 
<br/><br/>Includes bibliographies and index. 
<br/><br/>Preview to the updated edition: Beyond goods and services --  Preview: step right up : Welcome to the experience economy --  Setting the stage --  The show must go on --  Get your act together --  Experiencing less sacrifice --  Intermission: a refreshing experience : Work is theatre --  Performing to form --  Now act your part --  The customer is the product --  Finding your role in the world --  Encore: exit, stage right. 
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<br/><br/><label>ISBN: </label>9781422143438 9781322352183 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Product management.<br/>Marketing.<br/>Diversification in industry.<br/>Customer services.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic Books.
<br/><br/><label>LC Class. No.: </label>HF5415  / .E974 2011