TY - BOOK AU - Ikeler,Peter TI - Hard sell: work and resistance in retail chains SN - 9781501706080 AV - HF5429 .H373 2016 PY - 2016/// CY - London PB - ILR Press, an imprint of Cornell University Press KW - Industrial relations KW - United States KW - Retail trade KW - Management KW - Electronic Books N1 - 2; From union renewal to the service labor process --; The making of big-box retail --; The not-so-hidden abode: work organization at Macy's and Target --; Carrots, sticks, and workers: the relations of employment --; Toward a regime of contingent control --; Class consciousness on the sales floor? --; The promise of service worker organizing --; A note on class consciousness; 2; b UR - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1332311&site=eds-live&custid=s3260518 ER -