Accounts, excuses, and apologies : image repair theory and research /
William L. Benoit.
- Second edition.
- Albany : State University of New York Press, (c)2014.
- 1 online resource.
Includes bibliographies and index.
Communication, persuasion, and image repair -- Image repair theory -- Corporate image repair -- Political image repair -- Sports/entertainment image repair -- International image repair -- Third party image repair -- Conclusion.