TY  - BOOK
AU  - BRIAN JOHNSON;LEON-PAUL DE ROUW
TI  - The Universal Service Desk (USD): implementing, controlling and improving service delivery
SN  - 9781787781498
AV  - QA76 .U558 2020
PY  - 2020///
CY  - [S.l.
PB  - ITGP
KW  - Computer technical support
KW  - Information technology
KW  - Management
KW  - Customer services
KW  - Software support
KW  - Electronic Books
N1  - 2; 2; b
N2  - The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!
UR  - httpss://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2440228&site=eds-live&custid=s3260518
ER  -