TY  - BOOK
AU  - Cook,Sarah
TI  - Measuring customer service effectiveness /Sarah Cook
SN  - 9781351919012
AV  - HF5415 .M437 2016
PY  - 2016///
CY  - London, New York
PB  - Routledge
KW  - Customer services
KW  - Quality control
KW  - Evaluation
KW  - Management
KW  - Electronic Books
N1  - First published 2004 by Ashgate; 2; 2; b
UR  - httpss://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1520132&site=eds-live&custid=s3260518
ER  -