Cook, Sarah,  1955- <br/><br/>
Measuring customer service effectiveness /Sarah Cook. 

 - London ;  New York :  Routledge,  (c)2016. 
 - 1 online resource :  illustrations 
<br/><br/> First published 2004 by Ashgate. 
<br/><br/>Includes bibliographies and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>9781351919012 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.<br/>Customer services--Evaluation.<br/>Customer services--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic Books.
<br/><br/><label>LC Class. No.: </label>HF5415  / .M437 2016