Credibility : how leaders gain it and lose it, why people demand it / [print]
James M. Kouzes, Barry Z. Posner.
- first edition.
- San Francisco, California : Jossey-Bass, (c)2003.
- xxiv, 342 pages : illustrations ; 23 cm.
- The Jossey-Bass business & management series .
- Jossey-Bass business & management series. .
Introduction: On Credibility and Character -- Leadership Is a Relationship -- Credibility Makes a Difference -- Discovering Your Self -- Appreciating Constituents and Their Diversity -- Affirming Shared Values -- Developing Capacity -- Serving a Purpose -- Sustaining Hope -- The Struggle to Be Human -- Studies on the Impact of Credibility and What Constitutes Credible Behavior.
""Leadership is personal. It's not about the corporation, the community, or the country. It's about you. If people don't believe in the messenger, they won't believe the message. If people don't believe in you, they won't believe in what you say. And if it's about you, then it's about your beliefs, your values, your principles."--Credibility. In this best-selling book, Kouzes and Posner (authors of The Leadership Challenge), explain why leadership is above all a relationship, with credibility as the cornerstone. They provide rich examples of real managers in action and reveal the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility. Kouzes and Posner show how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving conflicts on the basis of principles, not positions."--Publisher description.