Hatcher, Greg, <br/><br/>
55 steps to outrageous service :  ["outrageous service" principles to better serve your customers and reap the benefits of satisfied customers, satisfied employees, profitable results] / 
 Fifty-five steps to outrageous service 
Greg Hatcher. 
 - First Parkhurst Brothers edition. 
 - Little Rock, Arkansas. :  Parkhurst Brothers, Incorporated, Publishers,  (c)2011. [Chicago] :  Chicago Distribution Center, a unit of the University of Chicago Press 
 - 1 online resource (188 pages) :  illustrations. 
<br/><br/> Subtitle from cover.  "This edition is published by arrangement with Tiger Books, publisher of the previous hardcover edition."--Title page verso. 
<br/><br/>Includes bibliographies and index. 
<br/><br/> Presents the customer service principles of the author, drawn from his life experiences and current work as the founder and president of the Hatcher Agency, an insurance agency based in Little Rock, Arkansas. 
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<br/><br/><label>ISBN: </label>9781935166214 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Hatcher Agency.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.<br/>Customer services--Case studies.<br/>Customer relations--Case studies.<br/>Insurance agents--Arkansas--Little Rock.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic Books.
<br/><br/><label>LC Class. No.: </label>HF5415  / .S747 2014