TY  - BOOK
AU  - Diele,Joseph
TI  - Sustainable quality
T2  - Supply and operations management collection,
SN  - 9781953349637
AV  - HD62.15 
PY  - 2021///.]
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Total quality management
KW  - Quality of products
KW  - Organizational effectiveness
KW  - Quality
KW  - Sustainable quality
KW  - Leadership
KW  - Culture
KW  - Cost of quality
KW  - Continuous improvement
KW  - Functional quality
KW  - TQM
KW  - Change management
KW  - Quality strategy
KW  - Profitability
KW  - Process
KW  - Data analysis
KW  - Data-based decisions
KW  - Teams
KW  - New Quality model
KW  - [genre]
KW  - Electronic books
N1  - Includes bibliographical refererences (pages 171-172) and index; Chapter 1. Introduction --; Chapter 2. Quality models and methods --; Chapter 3. The new model --; Chapter 4 Functional quality --; Chapter 5. Leadership --; Chapter 6. Customer focus --; Chapter 7. Process focus --; Chapter 8. Data-based decision making --; Chapter 9. Employee focus --; Chapter 10. Team focus --; Chapter 11. Reward and recognition --; Chapter 12. Continuous improvement; Access restricted to authorized users and institutions; 2; b; Also available in printing
N2  - Today, the concept of using quality as a competitive advantage has been diminished or even lost completely. It is not that there is a lack of quality improvement models, as there are many available. While each has had success, no one model that taken hold as the model. Why do improvement efforts seem to fizzle out? Why are they not sustainable? Something has been missing from the strategy, planning, and implementation of these quality efforts. That missing ingredient has been culture. This book provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success. By building a foundation based on inclusion, positive culture, and strong leadership, great achievements are possible. This inside-out approach creates a strong internal community which can be the catalyst for embracing change and sustainable improvement
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0001055.html
ER  -