TY  - BOOK
AU  - Chan,Judy L.
TI  - The patient paradigm shifts: profiling the new healthcare consumer 
T2  - Healthcare management collection,
SN  - 9781631574108
AV  - RA395.A3 
PY  - 2017///.]
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Patient-centered health care
KW  - United States
KW  - Medical care
KW  - Medical technology
KW  - Social aspects
KW  - Patient-Centered Care
KW  - Delivery of Health Care
KW  - Biomedical Technology
KW  - Affordable Care Act (ACA)
KW  - big data
KW  - consumer
KW  - consumerism
KW  - consumer profile
KW  - cost of health care
KW  - customer
KW  - EHR adoption
KW  - health
KW  - healthcare
KW  - health information exchange
KW  - health insurance
KW  - healthcare transformation
KW  - interoperability
KW  - ObamaCare
KW  - patient
KW  - patient-turned-consumer
KW  - precision medicine
KW  - transparency
KW  - [genre]
N1  - 2; 1. Transformation of healthcare: it's about time and money --; 2. Healthcare joins the 21st century: moving from paper to binary --; 3. We pay and pay for healthcare --; 4. Reframing healthcare delivery: my time and my place --; 5. Consumers are us --; 6. Communication gets a facelift --; 7. In transparency do we trust? --; 8. Right time, right place: improving quality at the point of treatment --; 9. The new old: aging dynamically --; 10. Converging data for better healthcare --; 11. Thoughts on the future --; Appendix: additional resources --; Index; Access restricted to authorized users and institutions; 2; b; Also available in printing
N2  - The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000523.html
ER  -