TY  - BOOK
AU  - Spanyi,Andrew
TI  - Operational leadership
T2  - Strategic management collection,
SN  - 9781606491133
AV  - HD31 
PY  - 2010///.]
CY  - [New York, N.Y.] (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Management
KW  - Organizational change
KW  - leadership
KW  - operations
KW  - information technology
KW  - strategy
KW  - capabilities
KW  - collaboration
KW  - [genre]
N1  - Includes bibliographical references (pages 89-91) and index; Preface --; 1. Introduction --; 2. Principles, practices, and pitfalls --; 3. A compelling case for change --; 4. Leading operational improvement --; 5. Sustaining improvements --; 6. The future --; Notes --; References --; Index; Access restricted to authorized users and institutions; 2; b; Also available in printing
N2  - Operational Leadership examines the comprehensive combination of leadership and management behaviors needed to fundamentally improve how businesses get products and/or services developed, sold, delivered, and serviced. It is written for executives and graduate students and includes examples of both success and failure in improving operations, in the belief that while people are motivated by success stories, they often learn as much, or more, from the mistakes that others have made. This book integrates and extends key concepts in the literature on leadership and process management and applies them to the improvement of operational performance. The importance of viewing operations in the context of a company's key capabilities, or end-to-end processes, is emphasized where collaboration across traditional organizational boundaries is essential. It is proposed that performance-oriented organizations will come to recognize the need to appoint key senior executives as change agents, aligned with the company's core capabilities, to continuously improve and manage operational performance
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000044.html
ER  -