TY  - BOOK
AU  - McGrane,Myles T.
TI  - Improving convention center management using business analytics and key performance indicatorsMyles T. McGrane
T2  - Tourism and hospitality management collection,
SN  - 9781952538056
AV  - HT325 .I477 2020
PY  - 2020///
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Convention facilities
KW  - Economic aspects
KW  - Congresses and conventions
KW  - Industrial efficiency
KW  - Convention center (or centre)
KW  - Convention and Visitor Bureau (CVB)
KW  - Convention and exhibition center
KW  - Vertical market
KW  - Key performance indicator (KPI) tradeshow
KW  - Occupancy rate
KW  - Consumer show
KW  - Net square footage
KW  - Economic impact
KW  - Hotel or hotel occupancy tax
KW  - Economic feasibility study
KW  - Exclusive contractor
KW  - Earned revenue
KW  - Social media presence
KW  - Soft target
KW  - WiFi
KW  - License agreement
KW  - Deferred maintenance
KW  - Labor union grievances
KW  - Event organizer
KW  - Electric demand charges
KW  - Net promoter score (NPS)
KW  - Workman's compensation fraud
KW  - Experience modification rating (EMR)
KW  - Hotel room nights
KW  - Javits Center
KW  - IMPLAN
KW  - Electronic books
N1  - 1 (pages 155-158) and index; Chapter 1. Convention center business fundamentals --; Chapter 2. Sales and marketing --; Chapter 3. Earned (or operating) revenue details --; Chapter 4. Operating expense details --; Chapter 5. KPIs applied: The case of the contradictory KPIs --; Chapter 6. Customer service --; Chapter 7. Security and safety --; Chapter 8. Facility condition, readiness, and capital spending --; Chapter 9. Human resources (HR) --; Chapter 10. Sustainability; 2; b; Also available in printing
N2  - Improving convention center management using business analytics and key performance indicators presents sound practical advice from an author who successfully lived the experience. Transitioning from a traditional business model to one that is data driven and entrepreneurial can be difficult.This book explains the rationale and importance of each indicator along with data collection issues and presentation advice. It guides you through that process from launch and trial, up to making analytics an indispensible part of your management strategy
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0001002.html
ER  -