TY  - BOOK
AU  - Hanna,Nagy
TI  - How can digital technologies improve public services and governance? /Nagy K. Hanna
T2  - Service systems and innovations in business and society collection,
SN  - 9781631578144
AV  - JF1525 .H693 2017
PY  - 2017///
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Public administration
KW  - Data processing
KW  - Management
KW  - Access to public services
KW  - Citizen empowerment
KW  - Corruption
KW  - Demand for good governance (DFGG)
KW  - Developing countries
KW  - Digital innovation
KW  - Digital technologies
KW  - Digital transformation, information and communication technology (ICT)
KW  - Governance
KW  - Internet
KW  - Open data
KW  - Open government
KW  - Open innovation
KW  - Political governance
KW  - Social accountability (social control)
KW  - Transparency
KW  - Public service delivery
KW  - Public service innovation
KW  - Electronic books
N1  - 1 (pages 133-138) and index; 1. Opportunities and challenges overview --; 2. Technologies and approaches --; 3. Opportunities for service innovation and governance --; 4. Political, institutional and ICT challenges --; 5. Guidelines for policy makers and service providers --; Bibliography --; Index; 2; b; Also available in printing
N2  - Citizens are demanding more openness, transparency, and accountability for public services, and this demand has been heightened by the growing economic inequality and insecurity in many developed and developing countries. State performance remains disappointingly poor in many parts of the world, putting at risk the further progress on development goals. Governance and public sector capacity are thus the major building blocks of the development strategy of emerging economies. Meantime, digital technologies such as mobile are sweeping the planet--inducing power shifts and posing profound implications and opportunities for accountability to citizens and for continuous service innovation. While the pace of this shift may be uncertain, the long-term impact is likely to be profound. The book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author shows through many examples how information and communication technology (ICT) can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. The author also shows the crucial importance of understanding the social, political, institutional, informational, and stakeholder contexts for ICT to strengthen demand for good governance
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000602.html
ER  -