TY  - BOOK
AU  - Reider,Rob
TI  - Expanding customer service as a profit center: striving for excellence and competitive advantage 
T2  - Marketing strategy collection,
SN  - 9781606494615
AV  - HF5415.5 
PY  - 2012///.]
CY  - [New York, N.Y.] (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Customer services
KW  - Customer service
KW  - touch points
KW  - pre-sale
KW  - during sale
KW  - post-sale
KW  - competitive advantage
KW  - striving for excellence
KW  - wow! moments
KW  - profit-center concepts
KW  - non-value-added activities
KW  - best practices
KW  - organizational operations
KW  - management
KW  - operating controls
KW  - cash conversion
KW  - organizational atmosphere
KW  - effective communications
KW  - integrated teamwork methodologies
KW  - efficient operating systems
KW  - coaching and mentoring
KW  - doing the right thing
KW  - operational quality
KW  - quality management
KW  - operational focus
KW  - maximizing results
KW  - compensation for results
KW  - learning organizations
KW  - programs for continuous change
KW  - corporate viruses and decay
KW  - revenue enhancement
KW  - cost reduction
KW  - changing the thinking
KW  - organizational crazymaking
KW  - organizational viruses
KW  - performance standards
KW  - basic business principles
KW  - stakeholders
KW  - mental models and belief systems
KW  - performance drivers
KW  - virtuous cycle
KW  - best practice structure
KW  - customer-service touch points
KW  - repetitive sales
KW  - customer referrals
KW  - quality customers
KW  - quality real customer sales
KW  - product determination
KW  - service versus selling
KW  - integrated customer service
KW  - sales function
KW  - [genre]
N1  - Part of: 2012 digital library; Includes index; Preface --; 1. Customer service as a profit center --; 2. Looking at the organization --; 3. The customer-service business --; 4. Customer service in action --; 5. The quest for customer-service excellence --; 6. Looking at customer service by type of business --; Index; Access restricted to authorized users and institutions; 2; b; Also available in printing
N2  - Striving for excellence in customer service to gain the competitive advantage is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If customer service is looked at as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. It is just as easy to provide really excellent customer service, as it is to deliver poor customer service that drives the customers to the competition
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000128.html
ER  -