TY  - BOOK
AU  - Arnett,Ronald C.
AU  - DeIuliis,Sarah M.
AU  - Corr,Matthew
TI  - Corporate communication crisis leadership: advocacy and ethics 
T2  - Public relations collection,
SN  - 9781631575020
AV  - HD49 .C677 2017
PY  - 2017///
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Communication in crisis management
KW  - argument
KW  - British Petroleum
KW  - clarity
KW  - conflict
KW  - corporate communication
KW  - crisis
KW  - Deepwater Horizon
KW  - definition
KW  - discernment
KW  - external constituencies
KW  - internal constituencies
KW  - issue
KW  - Electronic books
N1  - 1 (pages 185-196) and index; Part I. Issue attentiveness --; 1. Issue clarity --; 2. Issue and stakeholder influence --; 3. Communication ethics in action: British Petroleum and issue thoughtlessness --; Part II. Argument attentiveness --; 4. Argument clarity --; 5. Argument and stakeholder influence --; 6. Communication ethics in action: British Petroleum and argument thoughtlessness --; Part III. Conflict attentiveness --; 7. Conflict clarity --; 8. Conflict and stakeholder influence --; 9. Communication ethics in action: British Petroleum and conflict thoughtlessness --; Part IV. Crisis attentiveness --; 10. Crisis in review: the 2010 Deepwater Horizon disaster --; Bibliography --; Index; 2; b; Also available in printing
N2  - Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadth of stakeholder concerns, interests, and demands, recognizing the communication ethics implications of such action. We explicate the performative consequences as British Petroleum in 2010 in the oil spill off the southern coast of the United States repeatedly failed to attend to information that could overt the Deepwater Horizon crisis. The organic connections between and among issue, argument, conflict, and crisis announce the existence or absence of communication ethics in action, which, this work contends, is essential for long-term leadership within a given industry
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000633.html
ER  -