TY - BOOK AU - Messinger,Paul R. TI - Citizen-centered cities T2 - Service systems and innovations in business and society collection, SN - 9781606496596 AV - HT169.C32 PY - 2017///.] CY - New York, New York (222 East 46th Street, New York, NY 10017) PB - Business Expert Press KW - City planning KW - Alberta KW - Edmonton KW - Citizen participation KW - Transportation KW - Planning KW - Street-railroads KW - city management KW - collaborative governance KW - municipal service delivery KW - municipal transportation services KW - participatory democracy KW - public consultation KW - public involvement KW - service systems KW - [genre] N1 - Includes bibliographical references (pages 117-123) and index; Part 1. Challenges and opportunities for putting citizens first --; 1. Nine challenges for public involvement 2.0 --; Part 2. Case studies in public involvement --; 2. Twin Brooks and Burnewood area projects --; 3. Edmonton's Walterdale Bridge --; 4. Valley Line expansion, public involvement, and Sad Don --; 5. Converting to a freeway --; 6. Too late to Streetscape 99th --; 7. Public pushback on bicycle routes --; 8. Complete streets --; 9. The goods movement strategy --; 10. "The way we move" transportation master plan --; References --; List of contributors --; Index; Access restricted to authorized users and institutions; 2; b; Also available in printing N2 - This casebook was inspired by a commissioned systemwide review of the public-engagement activities of the Transportation Services Department of the City of Edmonton. These cases cover a wide range of public involvement projects. All these projects involve the transportation system--the backbone of a city--common to municipal planning worldwide. The cases are animated by an electorate of digitally connected citizens who eschew surprises, expect inclusion, and demand balanced decision making. This casebook addresses the question: how do city administrators function in this new reality? UR - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000571.html ER -