TY  - BOOK
AU  - Ha,Huong
TI  - Consumer protection in e-retailing in ASEAN /Huong Ha
T2  - Business law and corporate risk management collection,
SN  - 9781953349613
AV  - HF .C667 2021
KW  - ASEAN
KW  - Retail trade
KW  - Southeast Asia
KW  - Electronic commerce
KW  - Consumer protection
KW  - Internet marketing
KW  - E-consumer protection
KW  - Multisector governance
KW  - E-retailing
KW  - E-retailers
KW  - Industry association
KW  - Information disclosure
KW  - Self-regulation
KW  - Privacy
KW  - Security
KW  - Redress
KW  - Jurisdiction
KW  - Electronic books
N1  - 2; Chapter 1. Introduction of e-consumer protection in e-retailing in ASEAN --; Chapter 2. Issues associated with e-consumer protection --; Chapter 3. The current e-consumer protection framework --; Chapter 4. A proposed multisector governance frameworkfor e-consumer protection --; Chapter 5. Case studies of e-consumer protectionin ASEAN --; Chapter 6. Conclusion: e-consumer protection now and in the future
N2  - While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consumers, there are several issues associated with e-consumer protection. This book examines how consumers are protected on the online marketplace in the context of ASEAN countries. Specifically, this project: (i) Discusses the six issues of e-consumer protection (e.g., information about transaction, product quality, privacy, security, redress, and jurisdiction); (ii) Examines the policy/governance approach adopted by different sectors to address the issues of e-consumer protection; and (iii) Proposes a multisector governance framework for e-consumer protection. Three short case studies on Lazada in Singapore, Shopee in Vietnam, and Zalora in Malaysia are also included to illustrate how well-known e-retailers protect their e-customers. Overall, this book is interdisciplinary, including research on consumer protection, governance, management, and policy/regulation. It provides sources of information and knowledge which focus on both theoretical and practical aspects of e-consumer protection in ASEAN countries. Also, the roles from different sectors are examined to produce comprehensive findings and analysis of the governance process
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0001056.html
ER  -