TY  - BOOK
AU  - Morgan,Tony
TI  - Collaborative innovation: how clients and service providers can work by design to achieve it 
T2  - Service systems and innovations in business and society collection,
SN  - 9781631576324
AV  - HD .C655 2017
PY  - 2017///
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Technological innovations
KW  - Employee participation
KW  - Service industries
KW  - Innovation
KW  - Innovation Management
KW  - Collaboration
KW  - Service Innovation
KW  - Service
KW  - Services
KW  - Service Development
KW  - Service Delivery
KW  - Outsourcing
KW  - Sourcing
KW  - Partnership
KW  - Design
KW  - Procurement
KW  - Transition
KW  - Transformation
N1  - 1. Introduction --; 2. Client challenges --; 3. Service provider challenges --; 4. Service relationship considerations --; 5. Innovation by Design --; 6. Proof points --; 7. Innovation evolution --; 8. Recommendations --; 9. Final conclusions --; Index
N2  - Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000593.html
ER  -