Collaborative innovation : how clients and service providers can work by design to achieve it /
Tony Morgan.
- First edition.
- New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, (c)2017.
- 1 online resource (147 pages)
- Service systems and innovations in business and society collection, .
1. Introduction -- 2. Client challenges -- 3. Service provider challenges -- 4. Service relationship considerations -- 5. Innovation by Design -- 6. Proof points -- 7. Innovation evolution -- 8. Recommendations -- 9. Final conclusions -- Index.
Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.
Mode of access: World Wide Web. System requirements: Adobe Acrobat reader.
9781631576324
Technological innovations--Employee participation. Service industries.
Innovation Innovation Management Collaboration Service Innovation Service Services Service Development Service Delivery Outsourcing Sourcing Partnership Design Procurement Transition Transformation