Barros, Óscar, <br/><br/>
Business engineering and service designÓscar Barros. 

 - Second edition. 
 - New York, New York (222 East 46th Street, New York, NY 10017) :  Business Expert Press,  (c)2017. 
 - 1 online resource (xviii, 269 pages) :  illustrations. 
 - Service systems and innovations in business and society collection, .
<br/><br/>1. Introduction --  2. Review of relevant work --  3. Disciplines integrated in the design approach --  4. Design framework for intelligent enterprise --  5. Design of service offerings: methodology and cases --  6. Conclusions --  Notes --  References --  Index. 
<br/><br/> This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations. 
<br/><br/><br/>System requirements: Adobe Acrobat reader. <br/>Mode of access: World Wide Web. 
<br/><br/><label>ISBN: </label>9781631575693 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Industrial management.
<br/><br/><label>Subjects--Index Terms: </label>Service Processes Design Service Engineering Enterprise Architecture Design Service Design Business Intelligence Business Design Patterns Business Engineering BPMS Business Design Analytics BPMN 
<br/><br/><label>LC Class. No.: </label>HD  / .B875 2017