TY  - BOOK
AU  - Johnson,Hesston L.
TI  - Behind the scenes of health care: motivation and commitment of health care employees 
T2  - Health care management collection,
SN  - 9781951527396
AV  - RA971.35 
PY  - 2020///.]
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Health services administration
KW  - Health facilities
KW  - Personnel management
KW  - Medical personnel
KW  - Employee motivation
KW  - Health care leadership
KW  - Organizational commitment
KW  - Workplace motivation
KW  - Motivation factors
KW  - Patient experience
KW  - Patient feedback
KW  - Nursing engagement
KW  - Health care service workers
KW  - Support service employees
KW  - Affective organizational commitment
KW  - Continuance organizational commitment
KW  - [genre]
KW  - Electronic books
N1  - Includes bibliographical references (page 119) and index; Chapter 1. Culture and employment --; Chapter 2. Motivation --; Chapter 3. Organizational commitment --; Chapter 4. Culture, subculture, and attribution --; Chapter 5. Health care organizational culture disruption case study --; Chapter 6. Frontline health care employee motivationand commitment study --; Chapter 7. Shifts in health care culture and delivery of care --; Chapter 8. The study on bedside engagement and patient experience feedback --; Chapter 9. Model and application --; Chapter 10. Leading and managing within constructs --; Appendix A. Motivation factors and affective commitment survey --; Survey instrument --; Appendix B. HCAHPS survey instrument --; Appendix C. Employee engagement survey sample; Access restricted to authorized users and institutions; 2; b; Also available in printing
N2  - Behind the scenes of health care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The publication includes two research studies: (1) motivation andcommitment of support services employees in a health care environmentand (2) the correlation between patient experience feedback and nursing motivation and engagement. Additionally, the publication includestwo case studies: (1) cultural disruption in a health care system and (2) aservice organization review of turnover. Lastly, and most signifcantly, the publication provides a framework and model, The tri-factor model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the scenes of health care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000955.html
ER  -