TY  - BOOK
AU  - Chang,C.M.
TI  - Achieving service excellence: maximizing enterprise performance through innovation and technology 
T2  - Service systems and innovations in business and society collection,
SN  - 9781606495452
AV  - HD9980.5 
PY  - 2014///.]
CY  - New York, New York (222 East 46th Street, New York, NY 10017)
PB  - Business Expert Press
KW  - Service industries
KW  - strategic differentiation
KW  - operational excellence
KW  - service excellence
KW  - engineers and service professionals
KW  - skills and knowledge
KW  - innovation and technology
KW  - [genre]
N1  - Part of: 2013 digital library; Includes bibliographical references (pages 121-126) and index; Preface --; 1. Service growth --; 2. Strategic differentiation --; 3. Operational excellence --; 4. Take charge, conclusions --; Notes --; References --; Index; Access restricted to authorized users and institutions; 2; b; Also available in printing
N2  - As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support
UR  - https://go.openathens.net/redirector/ciu.edu?url=https://portal.igpublish.com/iglibrary/search/BEPB0000206.html
ER  -