TY  - BOOK
AU  - Aesch,Mark
TI  - Driving excellence: transform your organization's culture --and achieve revolutionary results 
SN  - 9781401323974
AV  - HD58 .D758 2011
PY  - 2011///
CY  - New York, New York
PB  - Hyperion
KW  - Organizational effectiveness
KW  - Leadership
KW  - Success in business
N1  - 4; Nobody knows the driver's name: create a culture of no ego --; The marketplace is bigger than your bus: listening means more than just to customers --; The bus is leaving, so get everybody on board! Sell your organization on the new strategic direction --; Chart your route, then fill the tank: spend money purposely to support your strategy --; To avoid getting a ticket, watch your own speedometer: embrace accountability in all that you do --; Estimated gas mileage doesn't cut it: count what counts! --; Professional drivers obsessively check their gauges: foster a culture of analysis and action --; Where the rubber meets the road: you're the professional driver, so act like it!; 2; https://ciu.libwizard.com/f/copyright-requests
N2  - When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced.  In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results
ER  -