TY - BOOK AU - Collins,James L.S. TI - Creative followership: in the shadow of greatness : my journey to President of Chick-fil-a SN - 9781929619481 AV - TX910.C712.C743 2013 PY - 2013/// CY - Decatur, Georgia PB - Looking Glass Books, Incorporated KW - Collins, James L. S., KW - Chick-Fil-A Corporation KW - Restaurateurs KW - United States KW - Biography KW - Executives KW - Leadership KW - Organizational behavior N1 - Part One: The Philosophy of Followership; Part Two: The Principles of Followership; Looking for Answers --; The Idea of Creative Followership --; The Shadow --; Fire Your Boss? --; Finding a New Boss; The Journey Begins --; Mustangs and Mules --; Effectively Using Input and Feedback --; Taking Responsibility --; Exceeding Expectations --; Develop Yourself; 2 N2 - One of the often circulated stories attempting to explain the success of Chick-fil-A holds that the company prospered because Truett Cathy and Jimmy Collins made an unbeatable combination. Cathy, the story goes, had a perfect product, and Collins knew how to design the perfect restaurant to produce it. Collins has a different reason: "We simply put into practice principles everybody already knows will work." No single reason may ever be found for the company's phenomenal growth, but the fact remains it did not come about until Cathy and Collins joined forces in the mid-1960's. At that time, Jimmy Collins, who was operating a food service consulting business, was called in by Cathy to design two Dwarf House Restaurants, fore-runners of the Chick-fil-A stores. In 1967, when Truett Cathy decided to take the first step and locate a small restaurant in a regional shopping mall to serve his locally popular Chick-fil-A Sandwich, he once again called on Collins to design the Unit. One year later, Jimmy Collins joined Chick-fil-A for good. And the rest, as they say, is history ER -