TY - BOOK AU - Oliu,Walter E. AU - Alred,Gerald J. AU - Brusaw,Charles T. TI - Writing that works: communicating effectively on the job SN - 9781319019488 AV - HF5721 .W758 2016 PY - 2016/// CY - Boston PB - Bedford/St. Martin's, Macmillan Learning KW - Business communication KW - Business writing KW - Commercial correspondence N1 - 2; The writing process at work. --; Understanding the workplace writing context : a case study ; --; Planning a document ; --; Drafting a document ; --; Revising a document --; Methods and design. --; Collaborating on a document ; --; Conducting research for a document ; --; Designing documents and visuals --; Messages and models. --; Writing e-mails, memos, and letters ; --; Writing routine and sensitive messages ; --; Writing informal reports ; --; Writing formal reports ; --; Writing instructions ; --; Writing proposals ; --; Giving presentations and conducting meetings ; --; Writing resumes and cover letters --; Writing in an online environment ; --; Revision guide : sentences, punctuation, and mechanics; 2 ER -