TY  - BOOK
AU  - Ursiny,Timothy E
TI  - The coward's guide to conflict: empowering solutions for those who would rather run than fight 
AV  - BF637 .C693 2003
PY  - 2003///
CY  - Naperville, Illinois
PB  - Sourcebooks
KW  - Interpersonal conflict
KW  - Conflict management
N1  - 1 (pages 275.-276) and index; You're not the only one out there who hates conflict --; Take the coward test --; Seven choices you can make in conflict --; The top 10 reasons people avoid conflict --; Why change? --; How to motivate yourself to deal with conflict --; The secret for motivating yourself to face conflict --; Confronting your fear one step at a time --; How to make conflict less frightening quickly --; How your integrity can help you face conflict --; Understanding when conflict is actually a good thing --; Building your knowledge, skills, and confidence --; Common causes of conflict --; We'd be fine if they weren't so different! --; Why people only think that they are angry (often they're not!) --; Five ways to listen and why people don't use them --; Four communication patterns to use if you want to keep fighting --; Don't assume the position. --; The role of selfishness --; If common sense is so common, then why don't they have it? --; You've got the tools, you've got the talent: techniques to handle any conflict --; The truth and nothing but the truth --; Discussing wants, fairness, and integrity --; Assertiveness, coward style --; Avoiding the top 10 mistakes made when dealing with upset people --; Talking about how you are talking --; The lesson of the swaying trees: embracing conflict --; Putting it all together: a step-by-step approach for dealing with conflict; 2
ER  -